She asked him if he needed a massage, and he guiltily responded, "Yes."
Venable, a member of the Carolina Emergency Response Massage Team, began her work, wondering how she could ever help such a distressed man with just a short massage.
The two didn't speak, but when she was done, he looked rejuvenated. He hugged Venable, and the obvious gratitude he expressed caused her to cry out of happiness for being able to help someone during his time of need.
During emergency crises like the terrorist attacks on the World Trade Center, CERMT responds by traveling to sites of destruction and voluntarily massaging emergency workers such as firemen, policemen and construction workers.
"Although the long hours of massage therapy were physically exhausting, (the therapy's positive effect) was worth it," Venable said of her work in New York.
There are 30 volunteer members of this team, all of whom are licensed therapists who live in North Carolina. They became members after taking a six-hour course on massage therapy for emergency response.
James Charlesworth formed the idea for Emergency Response Massage Teams in 1989. The first official team was put together in Florida during the time of Hurricane Andrew, and in 1995, the team traveled to the Oklahoma City bombing.
Soon after, North Carolina became the first -- and remains the only -- state directly connected to its team.
CERMT first saw action in North Carolina in 1998 and 1999 in response to hurricanes Floyd and Dennis. The massage therapists gave 500 massages to different emergency workers at places of destruction.