With the obvious signs of the recession on Franklin Street, it’s easy for some legacies to go unrecognized in the face of bars and Tar Heel-centric retailers. But in our immediate radius, there is one tradition that spans back to 1978 with a thriving community and no sign of letting up.
For many, Chapel Hill Comics is an unexpected gem among a slew of stores, a niche market welcoming anyone and everyone from seasoned readers to beginners. It’s hard to miss its West Franklin Street location, whose storefront is filled with colorful comic books and strange stuffed animals.
One chat with current owner Andrew Neal, who started working at Chapel Hill Comics in 1994 and bought the store in 2003, and the reasons why the store has remained a constant in Chapel Hill are obvious.
As he mills around, there is a consistent stream of visitors, several of which he knows by name. But he’s just as attentive and excited for the customers he’s never seen before. He said it took awhile to adjust to being the owner of the store.
“I felt like a kid who was pretending,” he said.
But over the years, Neal has updated the store with a special business finesse, from knowing how to encourage people to try new things to understanding what sells and what doesn’t.
Even if customers are more hesitant to branch out and try something new, Neal still prides himself on providing great customer service with a knowledgeable staff who knows how to make a good recommendation.
Neal admits that the advent of the Internet has changed the shopping experience.
“The people who seem to appreciate this place tend to be people who not only enjoy the selection but the recommendations,” he said.