The program that the Office of the University Registrar runs to correct academic eligibility when changes are made in students’ records had a glitch that caused some students to be incorrectly listed as academically ineligible.
On Dec. 19, the program ran at midnight, but the registrar’s office did not notice the mistake until the morning of Dec. 20.
“We know a general idea of how many updates we should see from these nightly jobs, and once we saw that number not in alignment, I simply reached out to ITS,” said University Registrar Chris Derickson.
Derickson said he was informed about the problem and worked with Information Technology Services, who identified the exact bug, to confirm the issue of inaccurate information on ConnectCarolina.
By noon on Dec. 20, all students’ academic eligibilities were corrected.
Derickson emailed more than 900 students who had logged onto ConnectCarolina in the 12 hour time period to ensure all students who might have seen incorrect information were contacted.
Freshman Marcus Wallace said he was listed as ineligible but had met all the requirements and felt it had to be a glitch.
“My heart dropped,” he said. “I was really scared.”