In response to recent public complaints, Chapel Hill Transit's HS Route has gone through major adjustments in order to better provide timely and efficient bus service throughout Chapel Hill.
On Sept. 30, Chapel Hill Transit implemented a new HS bus route in the Chapel Hill area that eliminates the route down main campus, specifically near the Student Union, and instead follows a route that contains less traffic.
Jason Evans, a marketing recruiter working with Chapel Hill Transit, said the new route “eliminates its turn on to Hillsborough Road and keep going down MLK, which is only a block or two away from the Student Union."
The change itself was in response to public complaints about delays and inefficiencies from frequent riders of the HS route.
“They were always late," said Kate Chou, a UNC student and HS rider. "They were always an hour late. I sent an email to the town, and it was not just me. A lot of residents in this area complained about that.”
Evans said Chapel Hill Transit realized the route was getting delayed often — so much so that it would miss an entire interval.
“We try to time these routes," he said. "Unfortunately, we were not able to anticipate in foot and vehicle traffic.”
Evans said the Town looked for the route's largest delay and where they could alleviate it. By going around main campus instead of through it, the town hoped the new route would cut down travel time.
This change seems to have solved the issue, Chou said, and buses now arrive much closer to their scheduled times.
